COVID-19 : A message to our customers
As of today 24th March 2019 we have temporarily suspended taking on additional orders. In this time of unusual demand, we are very sorry but we just can't offer you a delivery slot at this time.
If you have an order already booked with us, we will try our best to fulfil this, but we might need to change the delivery date.
We apologise for any disappointment. We are working hard to increase our delivery capacity and will contact you as soon as the situation changes.
Additional changes implemented from 18th March 2020
It’s pretty clear that we find ourselves in uncharted waters. COVID-19 is bringing a change to our lives and business and it’s clear that lots of things are going to have to shift around in order to help us cope.
At GBMC, we have been doing everything we can to keep business as usual, but we now have to accept it is not business as usual. We have seen significant and prolonged increases in demand across our website on a number of our products.
Reacting to the latest government announcements, we have to plan on this situation being the new normal and we will do all that we can to make the meat you want available, but we need your help.
In order to maintain business continuity, we have had to implement some changes. The changes are designed to simplify what we do so that we can provide more of the meat people need at this time. We ask for your understanding and your support. The changes are as follows;
- To ensure more people have access to everyday meat essentials, we have reduced our product range and we are removing special discount-buy promotions. This will allow our butchers and colleagues to focus on getting more orders prepared, helping to provide the essential meat proteins you are looking for.
- Due to unprecedented demand we can’t be as flexible as we normally would, and we may need to substitute an item for you. If this happens, the substitute item will be of the same or similar value and weight. If this will cause you an issue please do not order from us.
- We are working with our sister company in a combined effort to keep supply going. They have access to a wider supply chain, which includes products sourced from EC approved suppliers. If we are unable to supply you with a UK product we will substitute it for an alternative. This is more likely in high demand products, such as Chicken Breast Fillets. This does not in any way diminish our support of British farmers. The best way we can help people now is by being flexible. All products will be labelled in accordance with legislation. If this will cause you an issue please do not order from us.
- Our delivery slots are limited due to the increased high demand. The website shows all delivery slots available. Unfortunately, there are no further options or slots other than those shown live on the website. We are working with our suppliers to source more produce and scale up our operations accordingly so please do keep checking the website for slots to become available.
If you could help us with limiting demand, and only ordering what you need – we are confident that we can continue to supply you. We are receiving supply daily to our depot, but this is a very challenging time and we will only get through this if we work together.
Thank you for your support.